Frequently Asked Questions
What's your return policy?
We want you to be totally happy with your Gold Pineapple Design and accept returns for store credit up to six months after your purchase, free of charge (postage not provided). Unfortunately, custom and personalized items are made-to-order and cannot be returned.
Can you resize my ring?
All rings over $100 include one free resizing within one finger size of the original. Just email us to let us know you're sending it and what size you need. Some exceptions apply and many vintage pieces cannot be adjusted.
How long will it take until I receive my order?
We strive to ship out all orders as quickly as possible, however most items are made to order and take two weeks to ship. Sometimes we have a piece in stock and then your order will be sent within a couple days. Once an order is sent, you will receive it based on the shipping time. Therefore orders usually take three weeks to receive from time of order.
How long does shipping take?
Most orders are shipped via USPS First Class Mail, and take 2-7 business days. You can choose to upgrade shipping to overnight or 3 day mail at checkout.
Can I rush my order?
Get in touch with us and let us know what date you need the item by. We will try our hardest but there's no guarantee.
Can I order a piece in a metal that isn't offered?
We are happy to custom-make a piece for you in a metal we don't usually offer, just email us at email@example.com and let us know what you are interested in.
How do I find out my/my friend/mother/girlfriend/wife's ring size?
The easiest way is to go to your local jewelry store and get your finger sized with a band which has a similar width/thickness of the ring(s) you are interested in purchasing. There are also many handy tools available on the internet, here's a few:
Do you do engraving?
We do! We can engrave rings that are at least 1.5mm wide, in addition to some pendants and bracelets. Engraving costs $35 for up to seven letter or numbers and $5 per additional letter. You must add engraving to your cart during checkout (here), and write your desired engraving in the 'Order Notes' section of checkout.